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Jobs at the Cree Nation Government

  • Call Centre Dispatcher
    Chisasibi, Eeyou Istchee
    Department:
    Eeyou Eenou Police Force
    Status:
    Permanent
    Salary:
    (Min.$45,886.00 - $61,258.00)
    Core Functions

    The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying, and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases.

    Characteristic functions

    Call Center Responsibilities
    • Receive emergency calls from the public requesting police, first responders, or fire emergency services.
    • Collect all pertinent and critical information from the caller.
    • Determine response requirements and relative priorities of situations in accordance with established procedures.
    • Dispatch police, ambulance, firefighters, or other emergency units as necessary and in accordance with established procedures.
    • Maintain continuous contact with all units dispatched.
    • Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.

    Database Management Responsibilities
    • Perform database entry in ICO (EEPF database software).
    • Maintain the database up-to-date and manage all access.
    • Archive data.
    • Receive all requests for Criminal Record Check from local EEPF Officers.
    • Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
    • Compile information required by the EEPF Officers.

    Other Responsibilities
    • Maintain up-to-date knowledge and skills in area(s) of responsibility.
    • Perform by the Call Dispatch Center Coordinator.

    Qualifications

    Education
    • High School Diploma.
    • Post-secondary training in Emergency Communications is an asset.
    • Current certification in Standard First Aid and CPR Level C is an asset.

    Experience
    • Knowledge of computer databases and software programs.
    • Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
    • Experience as a Special Constable is an asset.

    Languages
    • Fluent in English and Cree.
    • Fluent in French is an asset.

    Knowledge and Abilities
    • Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
    • Ability to listen and speak to people in some state of distress.
    • Strong communication and interpersonal skills.
    • Ability to demonstrate sound and rapid decision-making under stressful conditions.
    • Strong organizational skills and ability to coordinate multiple tasks in a stressful environment. • Proven ability to be discreet and maintain confidentiality.
    • Strong attention to detail and accuracy.
    • Demonstrated ability to work under pressure and adapt to a changing environment.

    Additional Requirements
    • Typical office setting where there are no unusual physical demands.
    • Requires flexible hours, rotational work shift is required.
    • Willingness to follow adequate training.
    • Must undergo a background check.

    The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.

    Application

    Your application must be sent by email or fax with the competition number: EEPF-211104-3

    Application
    Your application must be sent by email or fax with the competition number: EEPF-211104-3

    Greta Spencer
    Recruitment Specialist
    Email: recruitment@eepf.ca
    Tel.: 819-855-2332

    PDF Download 

Apatisiiwin Skills Development Job Bulletin

Looking for job opportunities outside the Cree Nation Government? The Apatisiiwin Skills Development Department also posts job opportunities available across Eeyou Istchee.

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